If you want to talk to us use our support function on the website (you need to be logged in) and let us know what's going on and how we can help!

Return and Exchange Policy

At MKDO, we strive to provide our customers with high-quality products and a satisfactory shopping experience. If you are not completely satisfied with your purchase, we offer a return and exchange policy as detailed below.

Returns

If you wish to return a product for any reason, you may do so within 60 days of receiving your order. To be eligible for a return, the following conditions must be met:

• The product must be unopened, unused, and in its original packaging.
• You must provide proof of purchase, such as your order number or a copy of your order confirmation email.

To initiate a return, please follow these steps:

1. Contact our customer support team via our support function on the website with your order number and the reason for the return.
2. Our team will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
3. Pack the product securely and include a note with your RMA number and order number.
4. Ship the product to the address provided by our customer support team.
5. Once we receive and inspect the returned product, we will process your refund within 2 business days. Refunds will be issued to the original payment method.

Please note that you are responsible for the cost of return shipping, and we recommend using a trackable shipping service or purchasing shipping insurance.

Exchanges

We will gladly replace products that are defective or damaged upon arrival. If you need to exchange a product for the same item, please contact our customer support via our support function on the website within 60 days of receiving your order. We will provide you with instructions on how to proceed with the exchange.